Returns and Refunds Policy

Last Updated: March 18, 2026

Topps Kratom, owned and operated by Power Distribution, LLC, wants customers to be satisfied with their purchase. This Returns and Refunds Policy explains the conditions under which returns, replacements, or refunds may be issued for orders placed on https://toppskratom.com.

By placing an order, you agree to the terms below.

1. Return Eligibility

We accept returns within 30 days of delivery, subject to the following conditions:

  • Item must be unopened

  • Item must be unused

  • Item must be in original packaging

  • Item must be in resellable condition

Returns that do not meet these conditions may be refused.

Due to the nature of herbal and consumable products, opened items cannot be returned.

2. Return Shipping Costs

Customers are responsible for all return shipping costs.

Shipping fees are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

3. How to Request a Return

To request a return, contact us before sending the item.

Email: support@pwrdiswt.com
Phone: (973) 435-8411

Please include:

  • Order number

  • Name used on the order

  • Reason for return

We will provide instructions for where to send the return.

Do not send returns without authorization.

4. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Shipping costs are not refunded

  • Processing time may take 3–10 business days depending on your payment provider

We reserve the right to refuse refunds that do not meet this policy.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

Email: support@pwrdiswt.com

We may offer:

  • Replacement

  • Store credit

  • Refund

We may request photos of the item before issuing a replacement or refund.

6. Lost or Stolen Packages

Topps Kratom / Power Distribution, LLC is not responsible for lost or stolen packages once marked as delivered by the carrier.

If a package is lost in transit, please contact us and we will assist in filing a claim with the shipping carrier.

7. Refused or Undeliverable Packages

If a package is returned to us due to:

  • Incorrect address

  • Refusal of delivery

  • Failure to pick up package

  • Carrier unable to deliver

We may deduct shipping costs from the refund.

Reshipping may require an additional shipping fee.

8. Order Cancellations

Orders may only be canceled before they are shipped.

Once an order has shipped, it must follow the return policy.

9. Non-Returnable Items

The following items cannot be returned:

  • Opened products

  • Used products

  • Clearance or discounted items (if marked final sale)

  • Items returned after 30 days

10. Contact Information

Power Distribution, LLC
Topps Kratom
333 New Rd #5
Parsippany, NJ 07054
United States

Phone: (973) 435-8411
Email: support@pwrdiswt.com
Website: https://toppskratom.com